Shipping policy

Shipping Policy

This Shipping Policy outlines the terms and conditions relating to the shipment and delivery of products purchased from our store. By placing an order, you confirm that you have read, understood, and agreed to the terms below. While we aim to process and deliver your order as efficiently as possible, certain limitations and third-party dependencies apply. Please review the following terms carefully.

1. Order Processing and Shipping Terms

Once your payment has been received and confirmed, we will ship the products in accordance with your order. Shipping is not free, but the cost is included in the listed product price, unless otherwise stated. We reserve the exclusive right to select the shipping carrier and method for your delivery, and we may disclose specific shipping terms and applicable handling fees at checkout. A signature may be required upon delivery.

2. Delivery to Remote and Offshore Areas

Shipping to Northern Ireland, the Scottish Highlands, Isle of Man, Channel Islands, and other offshore or remote locations may incur additional charges and longer delivery timelines due to logistical or carrier limitations. These circumstances are beyond our control, and we shall not be held liable for such delays or extra costs.

3. Delivery Estimates and Liability

All delivery dates provided are estimates only and are not guaranteed. While we make commercially reasonable efforts to dispatch orders promptly, delays can occur due to weather conditions, holidays, global events (e.g., pandemics), customs procedures, strikes, or carrier issues. We do not guarantee the services of any shipping company and accept no liability for delays or failure in delivery due to circumstances beyond our control.

4. Inspection and Claims

We strongly recommend that you inspect your order immediately upon delivery. If your package is damaged, incomplete, or otherwise problematic, you must notify both the courier delivering your product and E-Movement within 24 hours of receipt. Most carriers have short time windows for initiating claims, and timely reporting is essential. Failure to report within this timeframe may limit or void your ability to file a claim or receive support.

5. Discretion Over Shipping and Fraud Prevention

E-Movement reserves the right to ship products from any location of our choosing. We may, at our sole discretion, delay, reroute, suspend, or cancel a shipment, even after it has been dispatched, if we suspect fraudulent activity, delivery risk, or for any other reason related to customer service or operational efficiency. In such cases, you agree to cover any additional fees or costs that may arise from such changes.

6. Use of Third-Party Delivery Services

If delivery through a third-party service is offered and selected by you, it is done entirely at your own risk. We are not liable for delays, damages, losses, or disputes arising from third-party delivery providers not directly contracted by E-Movement.

Receipt of Damaged Goods

All our deliveries are insured. We strongly advise that you unpack and inspect your product in the presence of the delivery personnel to confirm there is no damage incurred during transit.

1. If you notice any damage to the packaging or product, you must notify the courier on the spot and also notify E-Movement within 24 hours of receipt. Failure to report within this timeframe may result in denial of transit damage claims.
   
   

2. Upon timely notification, we will, at our expense, either arrange a courier collection or provide a pre-paid return label for you to send the damaged item back. Alternatively, we may send you a replacement part once the damaged item has been returned to us.
   
   

3. All shipping costs incurred in such cases are covered under warranty. However, you must notify us within the specified timeframe to remain eligible. Delayed notifications may result in rejection of your claim, especially if a later fault is linked to unreported transit damage.
   
   

4. If you receive an incorrect item, we will again at our expense, either arrange a courier collection or provide a pre-paid return label to enable you to return the incorrect product.
   
   

5. Once we receive the returned item, we will dispatch the correct or replacement item. If you require faster service, we can dispatch a charged replacement immediately, and issue a refund once the incorrect item is returned and received in acceptable condition. Please contact us to arrange this.
   
   

6. If you are eligible for a refund, it will be processed within 14 working days of us receiving and inspecting the returned item, provided it meets our return conditions.