FAQ

Where is e movement based and since when e movement is in the UK market?

We are located in woking, which is a small town Of Surrey, just adjacent to
London. We have been in the e bike trading since 2018 and have more than 1000
satisfied customers.

Is e movement registered with Company House and for VAT?

E movement is the trading name of Kampyro ltd, which is registered in Company House under registration number 8644498, since Aug 2013. We are also VAT registered and our VAT number is 348214601. Besides, we are also registered with Financial Conduct Authority (FCA), Woking Chambers of Commerce and CycleTrade Association.

What types of electric bikes and skateboards do you offer?




Where are e movement products manufactured?


What safety standards do your electric bikes and skateboards meet?


How can I purchase an e movement electric bike or skateboard?



Do you offer international shipping?

What is the warranty period for e movement products?

How do I maintain and care for my electric bike/skateboard?

Are there any legal restrictions on using electric bikes in the UK?

What is the battery life and charging time for your products?



Can I return or exchange an e movement product if I’m not satisfied?

How environmentally friendly are e movement products?

Do you offer customisations for bikes or skateboards?

What payment methods do you accept?

How do I track my order after purchase?

Are there any user age or weight restrictions for E movement products?

Do you offer discounts for bulk or corporate purchases?

What should I do if my electric bike or skateboard needs repairs?

How do I stay updated about new e movement products and promotions?

  • Bike Parts Weston11 Nightingale Cl, Mead Vale, Weston-super-Mare BS22 8SX
  • Allen’s E Bike57 High Street Leighton Buzzard LU7 1DN
  • Electric Fury e bikes91A Chickerell Road Weymouth
    Dorset, DT4 0BW

About E Movement

E Movement is a trading name of Kampyro ltd, registration no 8644498, registered in the Company House of England and Wales.

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Contact Info

  • E Movement Orchard Business Park, Forsyth Rd, Woking GU215SB
  • 01483 363063
  • move@emovement.co.uk
  • complaints@emovement.co.uk
  • 9:00 AM - 5:00 PM (By Appointment Only)

Payment methods accepted

© 2024e movement.Powered by Shopify

What types of electric bikes and skateboards do you offer?

Absolutely! 

We offer fat-tire electric bikes, foldable electric bikes, step-through electric
bikes, electric bikes for commute, and electric bikes for off-field rides. We offer
electric longboard, and an electric skateboard, both controlled through a hand-held
remote.

Where are e movement products manufactured?

We design our own products here in England, but they are manufactured in
China, especially for e movement.

What safety standards do your electric bikes and skateboards meet?

Our electric bikes and skateboards meet all the safety standards required
under UK law.

How can I purchase an e movement electric bike or skateboard?

We offer our customers the choice to purchase both online and in-store
from our showroom in Woking, Surrey. We require our customers to book an
appointment before coming.

Do you offer international shipping?

We mainly ship in the UK, however, if someone would like a product shipped internationally, kindly email us at: move@emovement.co.uk , and we can sort it out.

What is the warranty period for e movement products?

How do I maintain and care for my electric bike/skateboard?

Are there any legal restrictions on using electric bikes in the UK?

What is the battery life and charging time for your products?



Can I return or exchange an e movement product if I’m not satisfied?

How environmentally friendly are e movement products?

Do you offer customisations for bikes or skateboards?

What payment methods do you accept?

How do I track my order after purchase?

Are there any user age or weight restrictions for E movement products?

Do you offer discounts for bulk or corporate purchases?

What should I do if my electric bike or skateboard needs repairs?

How do I stay updated about new e movement products and promotions?

  • Bike Parts Weston11 Nightingale Cl, Mead Vale, Weston-super-Mare BS22 8SX
  • Allen’s E Bike57 High Street Leighton Buzzard LU7 1DN
  • Electric Fury e bikes91A Chickerell Road Weymouth
    Dorset, DT4 0BW

About E Movement

E Movement is a trading name of Kampyro ltd, registration no 8644498, registered in the Company House of England and Wales.

Useful Links

Signup

Sign up for exclusive offers, original stories, events and more.

EmailSubscribe

Contact Info

  • E Movement Orchard Business Park, Forsyth Rd, Woking GU215SB
  • 01483 363063
  • move@emovement.co.uk
  • complaints@emovement.co.uk
  • 9:00 AM - 5:00 PM (By Appointment Only)

Payment methods accepted

© 2024e movement.Powered by Shopify

What is the warranty period for e movement products?

We offer 1 year warranty on our bikes, and 6 months warranty on our skateboards. For more information check out our Terms & Conditions.

How do I maintain and care for my electric bike/skateboard?

Are there any legal restrictions on using electric bikes in the UK?

What is the battery life and charging time for your products?



Can I return or exchange an e movement product if I’m not satisfied?

How environmentally friendly are e movement products?

Do you offer customisations for bikes or skateboards?

What payment methods do you accept?

How do I track my order after purchase?

Are there any user age or weight restrictions for E movement products?

Do you offer discounts for bulk or corporate purchases?

What should I do if my electric bike or skateboard needs repairs?

How do I stay updated about new e movement products and promotions?

  • Bike Parts Weston11 Nightingale Cl, Mead Vale, Weston-super-Mare BS22 8SX
  • Allen’s E Bike57 High Street Leighton Buzzard LU7 1DN
  • Electric Fury e bikes91A Chickerell Road Weymouth
    Dorset, DT4 0BW

About E Movement

E Movement is a trading name of Kampyro ltd, registration no 8644498, registered in the Company House of England and Wales.

Useful Links

Signup

Sign up for exclusive offers, original stories, events and more.

EmailSubscribe

Contact Info

  • E Movement Orchard Business Park, Forsyth Rd, Woking GU215SB
  • 01483 363063
  • move@emovement.co.uk
  • complaints@emovement.co.uk
  • 9:00 AM - 5:00 PM (By Appointment Only)

Payment methods accepted

© 2024e movement.Powered by Shopify

How do I maintain and care for my electric bike/skateboard?

Our bikes are water resistant, however, we recommend our customers to wipe and dry their electric bike / skateboard after every ride, to ensure that the electric parts stay dry. Furthermore, we recommend the bikes and skateboards to be serviced once a month, to ensure the best ride.

Are there any legal restrictions on using electric bikes in the UK?

In the UK, you don’t require a license or insurance to ride a pedal-assisted e-bike, given its motor is below 250W and its speed is below 25 km/h. Our electric bikes are road legal and match this requirement. However, if a rider wishes to use a more powerful e bike, then it can only be used on private or off road.

What is the battery life and charging time for your products?



Can I return or exchange an e movement product if I’m not satisfied?

How environmentally friendly are e movement products?

Do you offer customisations for bikes or skateboards?

What payment methods do you accept?

How do I track my order after purchase?

Are there any user age or weight restrictions for E movement products?

Do you offer discounts for bulk or corporate purchases?

What should I do if my electric bike or skateboard needs repairs?

How do I stay updated about new e movement products and promotions?

  • Bike Parts Weston11 Nightingale Cl, Mead Vale, Weston-super-Mare BS22 8SX
  • Allen’s E Bike57 High Street Leighton Buzzard LU7 1DN
  • Electric Fury e bikes91A Chickerell Road Weymouth
    Dorset, DT4 0BW

About E Movement

E Movement is a trading name of Kampyro ltd, registration no 8644498, registered in the Company House of England and Wales.

Useful Links

Signup

Sign up for exclusive offers, original stories, events and more.

EmailSubscribe

Contact Info

  • E Movement Orchard Business Park, Forsyth Rd, Woking GU215SB
  • 01483 363063
  • move@emovement.co.uk
  • complaints@emovement.co.uk
  • 9:00 AM - 5:00 PM (By Appointment Only)

Payment methods accepted

© 2024e movement.Powered by Shopify

What is the battery life and charging time for your products?

We offer batteries with different capacities. Our 7Ah battery have a range of 35-55km on a single charge. The exact range depends on the riding circumstances. Our 10Ah battery can offer a range of up to 40-70km on a single charge. Furthermore, we also offer 20Ah battery with our Hunter Extreme, suitable for even
longer rides.
Our smaller batteries take roughly 3 hours to charge, while our bigger batteries can take up to 4.5 hours. We recommend charging the battery after every ride to ensure the battery stays at full capacity – as soon as the battery is full, our charger switches off to avoid using more electricity.

Can I return or exchange an e movement product if I’m not satisfied?

You have a right to ask for a refund within 30 days of purchase if you are not satisfied with the product. We can also offer an exchange, if there is another bike more suitable for the rider. Please contact e movement for further details.

How environmentally friendly are e movement products?

Do you offer customisations for bikes or skateboards?

What payment methods do you accept?

How do I track my order after purchase?

Are there any user age or weight restrictions for E movement products?

Do you offer discounts for bulk or corporate purchases?

What should I do if my electric bike or skateboard needs repairs?

How do I stay updated about new e movement products and promotions?

  • Bike Parts Weston11 Nightingale Cl, Mead Vale, Weston-super-Mare BS22 8SX
  • Allen’s E Bike57 High Street Leighton Buzzard LU7 1DN
  • Electric Fury e bikes91A Chickerell Road Weymouth
    Dorset, DT4 0BW

About E Movement

E Movement is a trading name of Kampyro ltd, registration no 8644498, registered in the Company House of England and Wales.

Useful Links

Signup

Sign up for exclusive offers, original stories, events and more.

EmailSubscribe

Contact Info

  • E Movement Orchard Business Park, Forsyth Rd, Woking GU215SB
  • 01483 363063
  • move@emovement.co.uk
  • complaints@emovement.co.uk
  • 9:00 AM - 5:00 PM (By Appointment Only)

Payment methods accepted

© 2024e movement.Powered by Shopify

How environmentally friendly are e movement products?

At e movement, we pride ourselves for being the first carbon-smart electric bike company in UK. All of our bikes are carbon and emission free. All of the packaging for our electric bikes are also recyclable.

Do you offer customisations for bikes or skateboards?

What payment methods do you accept?

How do I track my order after purchase?

Are there any user age or weight restrictions for E movement products?

Do you offer discounts for bulk or corporate purchases?

What should I do if my electric bike or skateboard needs repairs?

How do I stay updated about new e movement products and promotions?

  • Bike Parts Weston11 Nightingale Cl, Mead Vale, Weston-super-Mare BS22 8SX
  • Allen’s E Bike57 High Street Leighton Buzzard LU7 1DN
  • Electric Fury e bikes91A Chickerell Road Weymouth
    Dorset, DT4 0BW

About E Movement

E Movement is a trading name of Kampyro ltd, registration no 8644498, registered in the Company House of England and Wales.

Useful Links

Signup

Sign up for exclusive offers, original stories, events and more.

EmailSubscribe

Contact Info

  • E Movement Orchard Business Park, Forsyth Rd, Woking GU215SB
  • 01483 363063
  • move@emovement.co.uk
  • complaints@emovement.co.uk
  • 9:00 AM - 5:00 PM (By Appointment Only)

Payment methods accepted

© 2024e movement.Powered by Shopify

Do you offer customisations for bikes or skateboards?

For special request on customisations, customers can contact us on move@emovement.co.uk, we are confident we can fulfil your request.

What payment methods do you accept?

How do I track my order after purchase?

Are there any user age or weight restrictions for E movement products?

Do you offer discounts for bulk or corporate purchases?

What should I do if my electric bike or skateboard needs repairs?

How do I stay updated about new e movement products and promotions?

  • Bike Parts Weston11 Nightingale Cl, Mead Vale, Weston-super-Mare BS22 8SX
  • Allen’s E Bike57 High Street Leighton Buzzard LU7 1DN
  • Electric Fury e bikes91A Chickerell Road Weymouth
    Dorset, DT4 0BW

About E Movement

E Movement is a trading name of Kampyro ltd, registration no 8644498, registered in the Company House of England and Wales.

Useful Links

Signup

Sign up for exclusive offers, original stories, events and more.

EmailSubscribe

Contact Info

  • E Movement Orchard Business Park, Forsyth Rd, Woking GU215SB
  • 01483 363063
  • move@emovement.co.uk
  • complaints@emovement.co.uk
  • 9:00 AM - 5:00 PM (By Appointment Only)

Payment methods accepted

© 2024e movement.Powered by Shopify

What payment methods do you accept?

We accept all the usual payment methods. We also offer Snap finance, and Klarna (subject to approval).

How do I track my order after purchase?

After the order is confirmed, our team assembles the product and checks to make sure everything is in order. Then we book the earliest slot available with our delivery partners, which is usually the next day. As soon as the product is collected, we are able to update our customers with the tracking information.

Are there any user age or weight restrictions for E movement products?

Our products are not toys, and if used irresponsibly, could lead to injuries. Therefore, we recommend our riders to be over the age of 16. Any younger riders need to be supervised by a responsible adult. The max weight suitable for our bike is 150Kg (not on all the bikes).

Do you offer discounts for bulk or corporate purchases?

We do offer discounts for bulk or corporate purchases, for further information, email us at move@emovement.co.uk

What should I do if my electric bike or skateboard needs repairs?

Our team situated in Woking, Surrey is trained to conduct any repair work necessary. Furthermore, e movement has partnered up with service centres across the UK. You can find the link of our service partners at our website. Kindly email us describing the issue, along with any pictures and videos, and your order number at: service@emovement.co.uk

How do I stay updated about new e movement products and promotions?

Check out e movement on Facebook and Instagram. Furthermore, you can sign-up for our newsletter, so you don’t miss out on any offers and promotions.

Do you have a physical store or showroom?

We have a showroom based in Woking, Surrey. Kindly give us a call or send us an email to book a slot before coming in. You will soon find our products in various High Street shops.

Are there any financing options available for purchasing?

Absolutely! We have partnered up with Klarna, Snap financing, and Cycle to Scheme.

What is the maximum speed of e movement electric bikes?

Our electric bike speed is capped to 25km/h to be road legal. However, you may uncap the speed for strictly private land use, at your own risk

Are e movement electric bikes suitable for off-road use?

Of course! We offer fat-tire electric bikes such as Hunter, Panther, and Thunder, that provide a comfortable ride on any surface.

Can I manually pedal an e movement electric bike, and how does it feel compared to a regular bike?

E movement electric bikes can be used both manually, and with pedal assist. Note that electric bikes are heavier than normal bikes, due to the extra electrical equipment, so it may require more force to pedal manually than regular bikes.

Do e movement electric bikes come with a gear system?

Our bikes are fitted with SRAM and SHIMANO gear system. High quality gears for high quality bikes

What type of battery do e movement electric bikes use and is it replaceable?

E movement electric bikes uses Panasonic, LG, and Samsung cells. They are highly reliable cells. All the batteries are replaceable, however, note that for bikes such as Thor, the battery is integrated into the frame, which requires the removal of a couple screws to get the battery out.

Are the electric bikes water resistant? Can they be ridden in the rain?

Yes, all e movement electric bikes are ip65 water resistant and can be ridden in the rain. However, we recommend riders to cover the electric parts while
riding in rain and immediately wipe the bikes and electric components dry after riding.

Do e movement electric bikes come assembled, or will I need to assemble them myself?

We the first ever company in UK, who delivers fully assembled bikes to their customers. The purpose is to keep the purchasing process stress free for the rider. However, if a rider wishes to assemble it themselves, kindly leave a note on purchase, or send us an email at move@emovement.co.uk with your order number, and we can send it to you boxed.

How heavy are e movement electric bikes?

Please note that all electric bikes are supposed to be heavy due to electrical parts. e movement electric bikes weigh around 25-30 KG. To get the exact weight, kindly go to the “additional information” section for the bike

Is there a weight limit for riders on e movement electric bikes?

The maximum weight for safe riding is 150 KG (not on all the bikes).

Can I fit a child seat to an e movement electric bike?

Yes, our electric bikes can have a rear rack fitted onto the bike. These rear racks can mount a child seat. However, please note that we advise the rider to be
extremely careful when riding with a child.

What safety features do e movement electric bikes have?

The electric bikes have high quality hydraulic brakes, coupled with electric cut out system to ensure best riding experience. Furthermore, if there is a fault
detected in any of the electrical components, it will show up on display and will prevent the rider from riding the bike electrically before fixing the issue.

How can I improve the battery life of my e movement electric bike?

We recommend the rider to never let the battery fully drain. Charging regularly and frequently is recommended. Furthermore, for the best battery-life, we
recommend the riders to keep the pedal-assist level low.

Are there different size options available for e movement electric bikes?

We do have different size options for our electric bikes. Some of our bikes are particularly good for specific requirements. We also have step-through electric
bikes. These make it easier for some of our riders to get on the bike. Feel free to contact us if you have any further queries.

How does the electric assist mechanism work on e movement bikes?

On our electric bikes, there are 5 levels of pedal assistance. Level 5 provides the highest assistance, and level 1 provides a slight assistance. When you pedal, the bike accelerates further with the motor, and when you stop pedalling, the acceleration from the motor stops.

What accessories are available for E movement electric bikes?

With our electric bikes, we send a complimentary gift of front / rear lights, bike stand, combination lock and fenders. With some of our bikes we also offer a free rear rack. Furthermore, we have helmets, safety gears, bike cover, and fast chargers, and other bike parts available on our website

How does the folding mechanism work on e movement's folding electric bikes?

E movement Hunter, e movement Panther, and e movement Pixie are part of our folding line. To fold, simply unhook the bike from the middle and fold the bike. Ensure that you fold the bike towards you, so you don’t get your finger trapped. Then, simply unhook the handle and fold that too. A video guide can be found on our YouTube channel.

Can the power settings on e movement electric bikes be customized?

Yes, the power settings can be customised through the display settings. However, we don’t recommend our riders to do that, as it may affect the road legal
status of the bike, and changing other settings may void the bike’s warranty. Kindly contact us before making any changes to the bike.

What information is displayed on the electric bike's dashboard?

On the display of the bike, the rider can see the speed they are travelling at, the battery charge, distance travelled, power assist level, and the front light indicator.
The display also has an indicator when the brakes get activated.

How do I charge the battery, and can it be charged while attached to the bike?

To charge the battery, power off your bike, and simply plug in the charging lead into the battery. You should see a red led light up on the charger, signalling that the bike isn’t fully charged. Switch on the electric switch and the battery will start charging. When the charging is full, the red light will turn green. The battery can be charged while attached to the bike, and for bikes where the battery is removeable,
the battery can be removed to charge.

Can the handlebars and seat of e movement bikes be adjusted for different riders?

Yes, the handlebar’s height can be adjusted. Furthermore, the seat can also be adjusted. However, please note that there is a maximum and minimum limit to the adjustments. Kindly check out the annotations in the bike’s pictures to see how high and low the bike can go.

Do e movement electric bikes have a walk-assist feature?

Yes, some of them do have this feature.

What type of brakes do e movement electric bikes use?

All e movement electric bikes use highly reliable hydraulic brakes. These brakes have the best stopping distance, and are highly reliable in different conditions

Can I lock the electric assistance feature for safety purposes?

Yes, the electric assistance can be turned off by turning down the power assist level to 0, or by simply turning off the bike, making it fully manual.

Are e movement electric bikes suitable for hilly terrains?

Absolutely! Our fat-tire bikes such as Panther, Hunter, Thunder, Aries, and Raven are all suitable for off-road and hilly terrains.

How does the suspension system on e movement bikes enhance the ride?

To ensure high standards and a comfortable ride in rougher terrains, all e movement electric bikes have lockable front suspension. Furthermore, if you are interested in a bike that will perform the best in rougher conditions, e movement’s Panther has both front and back suspension!

Can I install additional accessories on my e movement bike, like a basket orpanniers?

Absolutely! We encourage our riders to customise their bikes to their own needs.

Do e movement bikes come with front and rear lights?

Yes, our electric bikes come with a free set of fronts and rear light. We ask our customers to check these lights before each use for safety purposes and use reflective wear under dim conditions.

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