Delivery & Returns

1.Products Will Be Shipped the Next Working Day.

○ All our products are dispatched by the next working day after order placement. In case of any disruption or delay (which is rare), we request your cooperation. .

2.Options for Shipment  

There are two shipment options:
🅐. Assembled delivery: For assembled delivery please check the box before checkout or contact us.
🅑. Non-assembled delivery: Leave the box unchecked and it will be considered a non-assembled delivery. 

3.Original Box and Packaging 

○Please keep hold of your original box and packaging for at least 30-days, in the event you need to return the product.

4.Cancelling Your Order

○ In case of order cancellation, you should contact us and share the details of your name, address, order number, phone number and email address. You can cancel by sending an email to: move@emovement.co.uk or call 01483 363063. Your refund will be initiated accordingly

5. Returns - Changed Your Mind after a purchase.

○ You must let us know within 14 days after receiving the product. You will have another 14 days to send the product back to us and we will refund you once we receive the product.
○Return of product is the responsibility of the customer.
○ We can help arrange the return for an admin charge of £20 + the cost of the return shipping. 
○ Please note – when returning an item, it should be returned in as new condition, with all parts included, in their original packaging.
○ You will receive a full refund for the product minus the initial included shipping charge as detailed in your invoice.

6. Returns - Damaged & Faulty Less than 30 days post-delivery 

○ If your product arrives damaged or develops a manufacturing fault during normal use (as outlined in the manual) within 30 days of you receiving it you are entitled to a repair, replacement, or refund.
○ You must call our customer services department within this period on 01483 363063 or you can mail us at: move@emovement.co.uk
○ Please note –  All returns are assessed by an E-Movement representative and the fault must be confirmed before further action can be taken.
○ The assessment process can take up to 14 days.
○ If the product is found without any fault as communicated by the customer or with fault but does not fall under the warranty. The customer will be responsible for both way shipping.

7. Returns - Special Discount:

○ Warranty period of any product bought on special discount is reduced to 6 months.
○ Change of mind after a product bought on special discount: You must let us know within 7 days after receiving the product. You will have another 7 days to send the product back to us and you will have the option of a product replacement only.

8. Faulty electric vehicles – More than 30 days post-delivery

○ If your product develops a defect through normal use (as outlined in the manufacturer’s manual) after the initial 30 days period you may still be entitled to have your product repaired at no cost to yourself under warranty.
○ An assessment of the fault via phone and email to confirm that the product we supplied was defective before agreeing to provide a free repair.
○ Please note –   Our guarantee excludes faults brought about by unusual use, absence of or inaccurate support, accidental damage e.t.c.
○ Please make sure you go through all the relevant details available on our website and YouTube channel before using your product to avoid voiding your warranty. Please read our E Movement, Refund / Return and Warranty Policy for further details.