Why should I ride an E-bike?
Electric bikes are many things to many people, some use them as a vital tool for commuting, saving fuel, cutting transport costs and time. Whilst some people enjoy recreational rides, where you can go out traveling all day without the aggravation of steep hills. On the other extreme we have hardcore mountain bikers using an electric bike to beat up lifts. Of course whatever you ride up you get to hurtle back down. Generally you can get a lot more use in a day and cover more ground on an electric bike.
What is the motor power of your E-Bikes?
We have various variants. In 250 W we have Thor, Troy and Panther V4. In 350 W, we have Thor Commute, Hunter and Hunter Plus. In 500 W we have Panther V4 and Thunder V4.
What is the difference between 250W and 500W?
The 250W E-bikes are road legal and 500W E-bikes can be used for off-road rides.
Where is E Movement from? Where are my products shipped from and what is the delivery time?
E Movement is a UK brand with a local customer service and repair facility. All our products are shipped next day from within the UK with a delivery time of 2 – 3 working days.
Which braking system do you use?
All our bikes have quality hydraulic 160mm disc brakes.
Do you have step through E-bikes?
Yes, we do have them. Hunter, Hunter plus and Troy are step through bikes.
How many level of power assist the E-bike has?
The bikes have 3,5,9 level of power assist. Its usually set on level 5. The plus (up) and minus (down) buttons on the display are for power assist.
What all accessories are provided with the E-bike?
We provide free side stand, lights, lock and tool kit with every bike. Hunter and commute has additional free set of fenders. Panther V4 has free set of fenders and a rear rack as well.
Do you ship to Europe?
Yes we do ship anywhere in the Europe (extra postage charges may apply). Please contact us on email@example.com for further details.
Do you provide financing?
Yes, we provide Finance through Snap Finance, Klarna and Payl8r, which are leading finance providers.
How to apply for Finance?
For Klarna, you can apply from our website at check out. However for Snap Finance, you need to call us on 01483 363 063. We will need few details to apply for you.
Do you accept Cycle To Work Schemes?
Yes, we proudly accept cycle to work scheme (cyclescheme.co.uk) and green commute initiative scheme. Please contact us for further assistance.
Do you provide warranty?
All of our products come with 1 year standard warranty of electrics and 4 year warranty on the bike. The warranty / claims are dealt with in UK.
Do you accept returns
You have a legal right to return the product within fourteen (14) days of delivery without giving a reason. You will be entitled for a full refund excluding the 2 way shipping cost.
Is E Movement Sustainable?
E Movement is really pleased to be recognized as helping the UK with Carbon-Smart travel options. Supporting the UK with the Carbon Neutral directive 2030 and ZERO carbon London.
Can I try the bike before I buy?
Of course, you can book an appointment with us, we can talk you through your riding style and requirements and offer expert advice as to which model to select. We will be able to advise particular E-bike and talk them through in more detail. You will also have the opportunity to ride a demo bike for a test ride.
How do I book an appointment?
You can call us at 01483 363063 or email us at firstname.lastname@example.org.
I have a question / having trouble with my purchase, what do I do?
You can contact us on our email email@example.com or on our facebook messenger for live chat with our customer service team, who is there to assist you in your shopping and answering any after sales queries.
Does the E-bikes come in pieces? Do they require assembly?
Our bikes are 100% assembled when it comes to electric parts / cables and 90% about frame etc. In most of the cases, you need to fix front wheel, handle bar and pedals. You can follow assembly guide on our YouTube channel here. https://www.youtube.com/c/EMovementofficial. We also offer assembled delivery (paid) . Please contact for further assistance.
How to switch on the E-bike?
To power on, first twist the ignition key clockwise. For Hunter Bike, press the ON/OFF button on the battery beneath seat, before ignition. For Thunder / Panther V4, long press the power button (the centre button) on left side of handle bar till the display lights up. It shall be pressed for about 10 sec. For Hunter / Commute Bike, press the power button (the centre button) on the display (left side on handle bar) for a few seconds till the display lights up. For, Thunder Plus / Thunder Bikes, long press the power button (the bottom button) on left side of handle bar till the display lights up. It shall be pressed for about 10 sec. For Thor / Troy, they do not have an ignition key. Press the power button on the left side of handle bar for few seconds till the display lights up.
How do I charge my E-bike/board?
The charger is provided with the product. Please insert the charger first in the product at the charging port and then plug in the power socket. You can find the instructional video here https://www.youtube.com/c/EMovementofficial
How do I change the speed/assist levels on the E-bikes?
You can do so by pressing the + for power up and – for power down. Each assist level applies for both the throttle and pedal assist system. You can watch the video here. https://youtu.be/OeW-iIMug9M
Where can I find tutorials for my E-bikes?
You can find all the tutorials on our YouTube channel here. https://www.youtube.com/c/EMovementofficial
I don’t know anything about E-bikes, what do I do?
Our friendly customer service team will assist you in choosing the right bike for you, you can contact on firstname.lastname@example.org or on facebook messenger pop-up chat box.
Can I try the E-bikes/boards before purchase?
Yes, you are welcome to try our products before purchase (by appointment only) and we can assist in choosing the right one for you. Our showroom is based in Woking, Surrey.
What batteries do you use?
At E Movement our aim is quality yet affordability. All of our products are powered by LG and Samsung batteries.
Do you stock accessories?
We stock all spares and accessories for all of our products.
What is battery performance and range of these E-bikes?
Battery performance and range can never be measured accurately as there are many factors involved in it. Temp, riders weight, riding habit and terrain are main factors affecting performance. We use best cells (LG / Samsung ) which provides maximum range and charging cycles in comparison to other batteries.
How can I prevent rust on E-bike chain / Parts.
You can find the instructional video here https://www.cyclingity.com/how-to-remove-rust-from-bike-chain/ Credits: Cyclingity .
How to maintain the chain of my E-bike?
Cleaning the chain of your ebike is very easy and a must to do thing. Please see link as how to do it https://www.youtube.com/watch?v=fPgA97oFRnc&feature=youtu.be Credits: Electric Mountain Bike Network
How to maintain my E-bike?
Please see link as how to do it https://www.youtube.com/watch?v=fPgA97oFRnc&feature=youtu.be Credits: SickBiker
The twist and go function of my bike is not working
There are 2 main reasons for this fault. Either the display settings are altered, or the wire for Twist and Go is damaged. Please check the original display setting from our Youtube Channel https://www.youtube.com/c/EMovementofficial/videos. If the problem persists, contact us for advise.
The Pedal Assist function of my bike is not working
The function can be affected if the display settings are altered, or if the pedal sensor is damaged due to any reason. Please check the original display setting from our Youtube Channel https://www.youtube.com/c/EMovementofficial/videos. If the problem persists, contact us for advise.
Can I change gears using Digital Display?
The rear gears are not linked with digital display. They can only be changed from thumb shifter located on the right side of handle. Please select the appropriate gear while pedalling. Do Not change gears without pedalling. Also gradually change the gears as abrupt change may dislodge the chain and cause big damage.
My bike has creaking noise from the brakes
Creaking sound though annoying, but easy to settle. It is mainly due to dirty or worn out brake pads. If the brakes pads are worn out, change them. Other wise cleaning them with a sand paper or any brake spray will do the magic.
What maintenance is required for E-Bikes?
E Bikes requires same maintenance like conventional bikes. Routine cleaning, checking of brake pads, pedals and any loose bolts.